Gulf Afrik Consulting Call Center Services
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From small businesses to multinational corporations, Gulf Afrik Consulting secures government contracts with a 98.5% success rate.
Our call center at Gulf Afrik Consulting is experienced in industries such as laboratories, universities, schools, government agencies, manufacturing firms and hospitals. Our professional agents handle inbound and outbound calls on your company’s behalf with exceptional customer service and in a variety of languages. Our call center experts provide customer service through various methods such as phone, email, social, SMS/ chat, mobile, and video to reach your potential clients and address certain issues. Increase your customer satisfaction, sales, and competitive advantage by using our call center services today.
At GAC we provide call services for inbound as well as outbound calls to serve your customers needs anytime of the day. Our experienced call center agents are available for service to your customers 24/7. When working with our center you will be designated your own account so that clients won’t even realize they’re speaking to an outsourced service. While using our call center you’ll never have to stress about not being there for your customers again. Our mobile customer service agents can respond directly to your clients from their phone through local number options.
Email is a great way to reach your clients and customers, but it can be daunting to reply to them all in a timely manner. Our email system can be integrated with several platforms, giving us the ability to send response emails and provide solutions to your customers from your very own domain. Virtual options can also offer a sense of flexibility for your customers and allow you to reach more consumers. That’s why GAC offers live agent webinar/video customer service with services such as troubleshooting technical issues, website walk-through support, and on-demand training videos and tutorials.
Managing your social media notifications can be an overwhelming task that takes up valuable time. Responding to your customers on social media is important and that’s why GAC uses a built in social media manager to manage your pages. We respond to client messages, make posts, advertise, and make announcements as you need.
Chat pop-ups and SMS are great options to instantly respond to customer and client needs. If you offer chat pop-ups on your company’s website our agents are available for live chat to respond to chat and SMS messages in real time.
Using our call center services will ensure you address all client issues and give clients a chance to voice their concerns to a real person who can solve their problem or find someone who can. We can promise exceptional customer service from our team which will then lead to customers having higher customer loyalty to your brand.
When companies choose to handle their own phone services, they end up missing a majority of the calls and voicemails. Not having an instant form of communication with customers can result in loss of sales. Our representatives bridge that gap between your company and customers so our agents can turn those calls into sales.
If your competitor is using a call service and reaching more clients faster and more efficiently and you aren’t, then you could lose your potential customers to them. Using our call center services helps your business stand out to potential customers and clients.
Learn more about how GAC can help you land the government contract you want.
